Welcome to the Chen Shiwu website! By using our website to book and attend in-person workshops, you agree to the following terms and conditions. Please read them carefully before making a booking.
1. Workshop Booking
1.1 Booking Process
- All workshop bookings must be made through our online booking tool.
- You are responsible for providing accurate and complete information during the booking process.
- A confirmation email will be sent to you once your booking is successfully completed.
1.2 Payment
- Full payment is required at the time of booking unless otherwise specified.
- We accept various payment methods, including credit/debit cards and online payment platforms.
- Prices are listed in Euro, but you can change it to Swiss francs or US Dollar and are subject to change without prior notice.
1.3 Booking Confirmation
- A booking is only confirmed once you receive a confirmation email from us.
- We reserve the right to cancel or reschedule workshops due to unforeseen circumstances, such as low enrollment or instructor availability. In such cases, you will be notified and given the option of a refund or credit toward another workshop.
2. Cancellations and Refunds
2.1 Customer Cancellations
- If you need to cancel your booking, please notify us at least 30 days in advance to receive a full refund.
- Cancellations made between 30 and 10 days will get 50 percent refunded and within 10 days of the workshop date are non-refundable.
- No-shows will not be eligible for any refund or rescheduling.
2.2 Shiwu cancellations
- We reserve the right to cancel a workshop for reasons including but not limited to low enrollment, instructor illness, or other unforeseen circumstances.
- In the event of a cancellation, you will be offered a full refund or the option to transfer your booking to another workshop.
2.3 Refund Process
- Refunds will be processed within 3 business days of the cancellation request. There is a "Cancel" link when you open the booking from the booking link in the email.
- Refunds will be made via the original payment method used for the booking.
3. Rescheduling
- You may request to reschedule your workshop booking up to 20 days before the scheduled date, subject to availability.
- Rescheduling requests made within 20 days of the workshop date are not guaranteed and may incur additional fees.
4. Attendance and Conduct
- Please arrive at the workshop venue at least 15 minutes before the scheduled start time.
- You agree to conduct yourself in a respectful manner while attending the workshop. We reserve the right to remove any participant who is disruptive or poses a risk to others, without a refund.
5. Health and Safety
- By attending the workshop, you agree to comply with all health and safety guidelines provided by any workshop with the same subject.
- If you feel unwell or exhibit any symptoms of illness, we ask that you refrain from attending the workshop and contact us to discuss rescheduling options.
6. Liability
- Chen Shiwu is not liable for any personal injury, loss, or damage to personal property during the workshop.
- By attending our workshops, you agree to release Chen Shiwu and instructors from any claims or liability related to your participation.
7. Intellectual Property
7.1 Ownership of Materials
- All workshop materials, including but not limited to written content, visuals, audio, and images, are the intellectual property of Chen Shiwu or the respective instructors.
- You may not reproduce, distribute, display, or share any workshop materials without prior written consent from Chen Shiwu.
7.2 Restrictions on Use
- You may not copy, modify, distribute, or create derivative works based on any text, images, or other content from our website or workshops.
- Unauthorized use of any workshop materials, images, or text is strictly prohibited and may result in legal action.
8. Privacy Policy
- We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and store your data.
9. Changes to Terms and Conditions
- Chen Shiwu reserves the right to update or modify these terms and conditions at any time.
- Any changes will be posted on our website, and your continued use of our booking services will constitute acceptance of such changes.
10. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us through the contact form.